Ive been in the industy for over 20 years and was shocked. I have shared my experience with everyone I know and advised them to stay away from this place.I will not spend my money at a place that treats their guests this way. I addressed my concerns with their online survey hoping for at the very least an email back with an appology. Go back to your rooms ' Really? No apology ? No compensation ? Nothing ? Almost 200 bucks a night and this was the way we were treated. I do respect their potential safety in this matter if their was an emergency, but after freezing outside for 10 minutes a security guard opened the entrance door and said ' false alarm. Imagine taking 3 flights of stairs half asleep at 3 in the morning. Loud rings instructed us to evacuate the building and dont use the elevator. But the most upsetting part was when my wife and I stayed last week we were woke up by a alarm speaker that is in the room on the wall at 3am. I also earn enough food comps to cover my breakfast. I am a pretty low roller and can almost always get midweek and Friday night comps. Very expensive slot play! Donated a bunch of money but never won any. I find Hard Rock to be the most generous AC casino with room and food comps.
